Shipping & Returns
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
We currently offer free standard shipping to all UK mainland addresses. Small items are shipped via Royal Mail 2nd class and can take between 2-3 working days to arrive. The majority of items will be delivered via Interlink Express within 1-2 working days with tracking information provided once orders have been dispatched.
Delivery to Non-UK Mainland addresses and Highland addresses will incur a minimum additional charge of £4 and a maximum charge of £15. If you are unsure of whether or not you live in a UK Mainland address, please contact us to verify.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
We dispatch all orders received before 2pm on the same working day. Please ensure someone is present to sign for the package.
For an additional £10.00, we can upgrade the shipping service to EXPRESS 24 in which items are guaranteed to reach you within 24 hours of dispatch. For an additional £3.99, we can upgrade the delivery method for smaller items by shipping via Royal Mail 1st Class Recorded.
We also offer international shipping at very reasonable rates using UPS Standard, UPS Express and DPD/Interlink Express. Please enter your address details during checkout to find out the exact cost to your address. If your address is not on our list, please contact us on: firstname.lastname@example.org to find out whether we can ship to your address and what the cost will be.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at email@example.com
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org